Shipping Policy

Media Walls

Our media walls take around 4 weeks to manufacture once they are ready to ship out we will notify our 2 man delivery team. They will notify you via email or text message with a delivery date and a 3-hour delivery slot. The delivery team will take your media wall inside your home in your room of choice our delivery company deliver to ground floor level only no stairs.

Please notify us within 48 hours of delivery if you see any damage to your product. Failure to do this can limit our availability to deal with the issues after this time.

We strongly advise not to book any tradesmen to install your media wall until you have received your media wall in your home, we will not be liable for any costs that occurred due to booking in the Installation prior to receiving your product.

Please email if you have any questions about the delivery sales@evolutionfires.com

Media Wall Fires

All in-stock media wall fires will generally ship out the next business day and can take between 3-5 days to be delivered to you. Our 2-man delivery team will notify you via email or text message with a delivery date and a 3-hour delivery slot. The delivery team will take your Media wall fire inside your home in your room of choice our delivery company deliver to ground floor level only no stairs.

Please notify us within 48 hours of delivery if you see any damage to your product. Failure to do this can limit our availability to deal with the issues after this time.

We strongly advise not to book any tradesmen until you have received your media wall fire in your home, we will not be liable for any costs that occurred due to booking the Installation prior to receiving your product.

Please email our team if you have any questions about the delivery sales@evolutionfires.com

Wall-Mounted Fireplace

Our wall-mounted fireplaces take around 2 weeks to manufacture once they are ready to ship out we will notify our 2-man delivery team. They will notify you via email or text message with a delivery date and a 3-hour delivery slot. The delivery team will take your Wall-mounted fireplace inside your home in your room of choice our delivery company deliver to ground floor level only no stairs.

Please notify us within 48 hours of delivery if you see any damage to your product. Failure to do this can limit our availability to deal with the issues after this time.

We strongly advise not to book any tradesmen until you have received your fireplace in your home, we will not be liable for any costs that occurred due to booking the Installation prior to receiving your product.

Please email our team if you have any questions about the delivery sales@evolutionfires.com

Electric Fireplace Suites

Our Electric Fireplace Suites take around 3 weeks to manufacture once they are ready to ship out we will notify our 2-man delivery team. They will notify you via email or text message with a delivery date and a 3-hour delivery slot. The delivery team will take your Electric Fireplace Suite inside your home in your room of choice our delivery company deliver to ground floor level only no stairs.

Please notify us within 48 hours of delivery of any damage. Failure to do this can limit our availability to deal with the issues after this time.

We strongly advise not to book any tradesmen until you have received your fireplace in your home, we will not be liable for any costs that occurred due to booking the Installation prior to receiving your product.

Please email our team if you have any questions about the delivery sales@evolutionfires.com

Free 2 Man Room Of Choice Service With All Our Products.

We offer Free delivery on all our products to Mainland UK postcodes which is ground floor level only no stairs.

If you are in Northern Ireland, the Isle of Man, or any other offshore Islands you can contact us directly for a shipping quote.

Email our team for a shipping quote sales@evolutionfires.com