Guarantee
All of our products come with a 12 months manufacturer’s guarantee the guarantee covers the electric firebox, woodwork is excluded from the guarantee.
1-year warranty valid for 1 year from the date of purchase only (Included with this purchase). If you counter any faults during the specified guarantee period, we suggest contacting our customer service team you can email our support team support@evolutionfires.com or call us 01704 790001
Repaired or replaced products are covered only for the remainder of the original guarantee period and the guarantee period will not be extended even if we repair or replace any product or part. If we replace any component or product, the component or product removed will become our property.
For Appliances that are out of the 1 year warrantee we have 2 options avalible.
Option 1 – We can send you the parts out and access to how to videos there will be a postage charge of £5.99 .
Option 2 – We can send out an engineer the cost will depend on your location please contact our team so we can get you a quote support@evolutionfires.com
Please inspect all products fully before installation we will not be held liable for product damages once the product has been installed. Products purchased from unauthorized sellers, including unauthorized websites, shall not be eligible for warranty benefits. (Unauthorized sellers) The warranty is only valid while the product remains with the original purchaser. If the Item is installed in another home and has a new ownership the warranty does not apply. In the event of such defects, Evolution Fires will, at its option, send out an engineer to repair the item or collect the item from your home and bring the item back to our factory for repair or send out a replacement product. If we send out a replacement product due to a fault, we will need you to have your current fireplace ready to be collected the same time as the new one is delivered. There are no exceptions to this requirement. Please note if the current fireplace is not ready to be collected at the same time we will not be able to deliver the replacement fireplace. The foregoing is the exclusive remedy and Evolution Fires disclaims all other warranties, including any implied warranty of merchantability or fitness for a particular purpose. The guarantee commences from the date of purchase and is only valid from an authorized stockist.
We reserve the right to reject any claim or make a charge for any visit where the cause of the defect is due to non-compliance with the installation and/or servicing instructions or misuse of the appliance.
Warning – If you purchase a media wall fire only please make sure that the company you choose to build your media wall have experience in building media walls. You must allow at least 100mm clearance above the air vents. (Note) – A frame can be constructed that is flush with the fire on the bottom and sides, as long as the vents on the fire unit are not obstructed and the frame above is hollow to allow for air-flow. The airflow vents must not be blocked if there is not sufficient airflow this will cause your fireplace to break. Do not seal in your media wall with silicone as this will reduce the airflow.
If a repair is chargeable during the warranty period, we will inform you and where possible, provide a quote or price guide before starting work. We cannot always give a firm cost until we commence the repair as it is not always possible to identify which components have been damaged.
Repaired or replaced products are covered only for the remainder of the original guarantee period and the guarantee period will not be extended even if we repair or replace any product or part. If we replace any component or product, the component or product removed will become our property.
We will not accept or reimburse the cost(s) of any third party who undertakes any work carried out on the product or fits parts, unless we have approved such work in advance of it being carried out.
The Manufacturer’s guarantee does not apply to:
- Damage caused by faulty installation, i.e. not leaving enough clearance above the air vents, theft, tampering, neglect, misuse, normal wear and tear, accident, fire, flood, explosion, lightning, storms, frost or other bad weather conditions.
- Damage caused by the non-observance of the Manufacturer’s Installation Instructions.
- Any unauthorized adjustments made to the product by a third party.
- Servicing and its associated costs.
- Self-maintenance tasks such as cleaning.
- Removal of the moulded plug from the electric fire.
Damage caused by faulty installation, theft, tampering, neglect, misuse, normal wear and tear, accident, fire, flood, explosion, lightning, storms, frost or other bad weather conditions.
- Damage caused by the non-observance of the Manufacturer’s Installation Instructions.
- Any unauthorized adjustments made to the product by a third party.
- Servicing and its associated costs.
- Self-maintenance tasks such as cleaning.
- Woodwork
The guarantee commences from the date of purchase only and is only valid from an authorized stockist. We reserve the right to reject any claim or make a charge for any visit where the cause of the defect is due to non-compliance with the installation and/or servicing instructions or misuse of the appliance.
If a repair is chargeable during the warranty period, we will inform you and where possible, provide a quote or price guide before starting work. We cannot always give a firm cost until we commence the repair as it is not always possible to identify which components have been damaged.
Repaired or replaced products are covered only for the remainder of the original guarantee period and the guarantee period will not be extended even if we repair or replace any product or part. If we replace any component or product, the component or product removed will become our property.
We will not accept or reimburse the cost(s) of any third party who undertakes any work carried out on the product or fits parts, unless we have approved such work in advance of it being carried out.